Accessibility statement

SHAOCHAN wants everyone to be able to use this website, including invoices, payments and messages. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, level AA, in line with our duties under the Equality Act 2010. This site has not yet been independently audited.

What we have done

• Works on phones, tablets and desktop computers, and in portrait or landscape.
• Text can be enlarged up to 200% with the Accessibility options bar at the top of every page, or with your browser’s zoom, without losing content.
• High-contrast mode, wider text spacing, underlined links and reduced motion, remembered on your device.
• Works with keyboards and screen readers: skip link, headings, labelled form fields, visible focus, clear error messages.
• Large touch targets, and sign-in that does not rely on solving puzzles. Your emailed code can be typed or pasted.
• Follows your device’s light or dark setting.

Known limits

• Payment pages run by Stripe and PayPal are outside our control, though both publish their own accessibility information.
• Invoices are saved as PDF through your browser’s print function; the saved file’s accessibility depends on your browser.

Tell us about a problem

If you find something hard to use, or you need information in another format, contact us at shao-chan@hotmail.com. We aim to reply within 5 working days.

If you are not happy with our response, you can contact the Equality Advisory and Support Service (EASS): equalityadvisoryservice.com.

This statement was last reviewed on 10 November 2026.